Terms and conditions

In order to make an order in the online store of Bodega y Viñedos Agejas SLU, it will be essential to accept the following terms and conditions:

1. IDENTIFICATION

The General Contracting Conditions contained in this document are applicable to all commercial transactions carried out through the online store https://www.bodegasmuga.com/tienda/, whose owner is Bodega y Viñedos Agejas SLU with CIF B40274565 and with address at Camino del Pavillo, s / n 40392 Cabañas de Polendos – Segovia – Spain

For the purposes of this document, the contact telephone number is +34 660700306 from Monday to Friday from 9:15 a.m. to 2:15 p.m. (except local or national holidays) and the contact email is tienda@agejasbodega.com.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY

The rights related to industrial and intellectual property (by way of example and not limitation: brands, logos, texts, photographs, icons, images), as well as graphic design, source code and other software elements contained in the online store https://www.agejasbodega.com/ are the property of Bodega y Viñedos Agejas SLU. or of the companies representing and manufacturers of the products offered. Therefore, they are subject to rights of intellectual and industrial property protected by Spanish and international legislation.

Without the prior written authorization of Bodega y Viñedos Agejas SLU. or, where appropriate, the representative or manufacturer of the product that owns the rights, it is not allowed to use, reproduce, transmit, manipulate them, as well as any use that exceeds a normal and necessary use for the visit of the page and the use of the services offered.

Access to the products supplied does not imply that Bodega y Viñedos Agejas SLU waives, transfers or total or partial cession of the rights derived from intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication. on these contents without the prior and express written authorization of the respective holders of said rights, without prejudice to the right to view and obtain a private security copy of such contents, provided that said right is exercised according to the principles of good faith and always that the intellectual and industrial property of the owner of such rights remains unaltered, is used for non-commercial purposes and exclusively for the user’s personal information.

The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.

3. OBJECT AND ACTIVITY

Bodega y Viñedos Agejas SLU, through its online store https://www.agejasbodega.com/ is dedicated to the sale and distribution of bottles of Wine and sparkling wines.

4. WEBSITE UPDATES WHEN REFERRED TO CONTRACTING

Bodega y Viñedos Agejas SLU reserves the right to make modifications and updates to the Products, prices, promotions and other conditions contained in https://www.agejasbodega.com.

Bodega y Viñedos Agejas SLU, within its means, ensures that the information offered on the website is truthful and appears without typographical errors. In the event of a typographical error beyond the control of Bodega y Viñedos Agejas SLU., It will be corrected immediately. If it happens that a client decides to make a purchase based on an error of this type, Bodega y Viñedos Agejas SLU will immediately inform him of said error, and both parties may cancel the purchase at no cost as long as the existence of said error is justified.

5. LANGUAGE AND DURATION OF CONTRACT. MINIMUM AGE FOR CONTRACTING

Regardless of the possible translations of these general conditions of sale, the official language of the contract will always be the Spanish version.

As contract duration we understand all the phases between the request of the initial order until the effective delivery of the Products requested by Bodega y Viñedos Agejas SLU and the total payment of the agreed price by the client.

According to article 1263 of the Civil Code, non-emancipated minors and the disabled cannot enter into distance purchase contracts without the express consent of their parents or guardians.

By accepting these general conditions of sale, the Client declares that they are of legal age (at least 18 years old) and have the legal capacity to acquire the Products offered through https://www.agejasbodega.com and that he understands the general conditions in their entirety.

According to Spanish national and regional regulations, it is made known that the sale and dispensing of alcoholic beverages / tobacco products to persons under 18 years of age is prohibited. Consequently, our company will not accept as clients users who cannot prove that they are of legal age.

6. LEGAL GUARANTEE AND CUSTOMER SERVICE

As a consumer, the customer of our Online Store has, apart from the rights described here, all legal rights under Spanish and European legislation regarding the sale of Products. We inform you that said legal rights can never be affected by these “General Conditions of Sale”.

In any case of defective product, we inform you that according to current regulations the seller must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

We have a professional team that attends to all the doubts and queries of our clients, taking care of any incident, managing guarantees and repairs, etc. In our after-sales service we also have qualified personnel who will provide technical advice and repairs for any of our products.

This phone service is available from Monday to Friday from 9:15 a.m. to 2:15 p.m. (except local or national holidays): 660 700 306

7. PRODUCT DESCRIPTION ACCURACY

Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online store, our company does not expressly guarantee the total precision, reliability or completeness of said information, which could sometimes be altered by differences in the configurations of the different types of browsers used to access our online store.

In any case, if the customer considers that the purchased product does not correspond exactly to the item shown in the catalog of our online store, they may return it according to the terms and manner described here (see section ‘Returns and cancellations’) without being able to claim anything else in concept of damages or prejudices.

8. HOW TO BUY

You can find out about our products by accessing our online store through the “Our wines” link, located in the main menu of the home page or web page. To access the store you must declare that you are of legal age, thus complying with the regulations that prevent us from selling alcohol to minors.

Once inside our “Bodegas Agejas Wine Store” you can see our wine catalog. Our product is made up of individual bottles, and packs of wine and sparkling bottles. We inform you of the grape varieties used, production, price of the individual bottle and pack, as well as the tasting notes of the vintage.

To select the desired product you must choose the number of units of each product and click on the “Add to cart” button.

Next, access the “cart”, located at the top of the page, a floating window will appear where you can choose your gift. You can check the status of your basket (selected product, desired units, unit price, added taxes, total purchases) and / or modify its content. After verifying your selections, you can continue with the purchase process by clicking the “Complete Purchase” button. A form appears where it is necessary to fill in all the data, which are necessary for the management and delivery of the order, the chosen payment method. You must read and accept the Terms and Conditions of the website in order to complete the purchase process.

By pressing the “Place the order” button, you will be directed to the payment gateway of the selected option, where your order will finally be completed. After completing the process, we will send you an email with the detailed order. This email does not imply acceptance of it, it only constitutes a confirmation of your order request.

9. PAYMENT METHODS

Payment by credit / debit card is accepted. The person responsible for any transaction with payment cards through this payment gateway is BODEGA Y VIÑEDOS AGEJAS, S.L.U.

10. SECURITY OF TRANSACTIONS

https://www.agejasbodega.com uses IT techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access by data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Any contracting process or that involves the introduction of personal data (health, ideology,) will always be transmitted through a secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically.

11. SHIPPING AND DELIVERY

BODEGA Y VIÑEDOS AGEJAS, S.L.U. undertakes to deliver the Products purchased by the User, at the address indicated by the User for this purpose in the order form. In case of omission or error in the completion of said data, BODEGA Y VIÑEDOS AGEJAS, S.L.U is not responsible for the inconveniences caused and the costs of re-dispatch derived will be borne by the User. In no case will shipments be made to post office boxes and call centers.

Shipments will be made only within the territory of mainland Spain and the Balearic Islands through a courier company. BODEGA Y VIÑEDOS AGEJAS, S.L.U reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages and provided that it does not entail a manifest damage to the User.

The order placed by the User will be delivered to the destination within a maximum period of ten (10) working days for peninsular destinations and fifteen (15) working days for the Balearic Islands, from the payment of the purchase; With the exception of orders paid through bank transfer, in which case the term will be calculated from the issuance via email of the confirmation of receipt of the payment in the account of BODEGA Y VIÑEDOS AGEJAS, S.L.U.

The responsibility for the articles is ours until the receipt of the shipment by the client, except in the case that the client expressly chooses a different shipping method from the one proposed by BODEGA Y VIÑEDOS AGEJAS, SLU in which case our responsibility would end at the time from the collection of the shipment in our warehouse.

In the event that reasons of force majeure do not allow the delivery of the order within the established period, BODEGA Y VIÑEDOS AGEJAS, S.L.U. undertakes to inform the User as soon as possible of the new expected delivery date, leaving BODEGA Y VIÑEDOS AGEJAS, S.L.U., in this case, released from the commitment indicated in the previous section.

If the courier or transport company cannot make the delivery because it cannot find a person to receive the shipment at the indicated destination, the entity itself will provide instructions to the User to agree on a new delivery date.

At the time of receipt, the User must verify that the order matches the quantity and type of product requested. If there is any discrepancy, the user must follow the indications in section 8 of these Conditions.

Depending on the delivery method selected by the customer, there will be shipping costs that will always be added to the final price of the purchase. However, the Customer will always be informed before confirming his order of the associated shipping costs. The acceptance of the ‘General conditions of sale’ by the customer will always mean the acceptance of the shipping costs by the customer.

12. RETURNS AND CANCELLATIONS

Right of Withdrawal

We inform you that in accordance with current regulations on distance purchases, you have a period of 14 calendar days, counting from the date of delivery of the Products, to return them in the event that for any reason you are not satisfied with your request (According to art.68-79 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws).

In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and with their initial packaging, otherwise, the property may suffer a depreciation.

We inform you that all personalized items are strictly excluded from the right of withdrawal of purchase by the customer.

To exercise your right of withdrawal, you can contact us using the contact information that appears in the section below ‘Cancellation of Purchases’. Likewise, if you wish, you can exercise your right of withdrawal through the following form by sending us by email to tienda@agejasbodega.com or by postal mail: Camino del Pavillo, s / n – 40392 Cabañas de Polendos – Segovia, a communication with the following content:

To the attention of 
Sales – BODEGA Y VIÑEDOS AGEJAS, SLU
– Consumer(s) names: ……………………………………………….
– Order number: ……………………………………………….
– Order reception date: …………………… of ………. of 20….
– Consumer address: ……………………………………………………………………………………………………
– Consumer phone number (optional): …………………
– Consumer email (optional): …………………
– Postal code: ……………………..,
– Town: ……………………………………………………….,
– Province: ……………………

In ……………………………………………., on ………………. of ……………………..of 20…..
Signed (only if presented on paper):

We inform you that in the event that you exercise your right of withdrawal, the return shipping costs would be at your expense, although in no case these costs could be different from the shipping costs of the initial order.

Refund

The reimbursement period is 14 calendar days from the communication of withdrawal, although this will not be made until the items have been received and verified that the user has not carried out any manipulation other than that necessary to establish the nature, characteristics and operation of the articles.

Refunds will be made through the same payment method in which the purchase was made and in the shortest time possible from the receipt and approval of the withdrawal request by BODEGA Y VIÑEDOS AGEJAS, S.L.U.

Cancellation of Purchases

The user can cancel the purchase process as long as it has not been processed in its entirety. In order to ensure such cancellation by the client, it is advisable to immediately contact BODEGA Y VIÑEDOS AGEJAS, SLU by email at tienda@agejasbodega.com or by phone, 660700306 from Monday to Friday from 9:15 a.m. to 2:00 p.m. 3pm (except local or national holidays).

13. DATA PROTECTION

General considerations. In compliance with the provisions of current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by BODEGA Y VIÑEDOS AGEJAS, SLU, as the data controller for the purpose of administrative management , commercial and fiscal of the orders placed through our online store as well as of the commercial actions derived from the management of our clients.

We inform you that in compliance with current regulations on the protection of personal data, your data will be communicated to the courier companies and other transport companies that will carry out the home delivery service under our order. In the same way, our hosting and maintenance providers of our online store can potentially have access to your data. Our company will take all the necessary measures to guarantee compliance with current regulations on data protection on the data of our clients by our suppliers.

Likewise, we inform you that except legal obligation or express consent on your part that BODEGA Y VIÑEDOS AGEJAS, S.L.U will not transfer your data to third parties other than those, where appropriate, identified here.

You have the right to obtain confirmation on whether BODEGA Y VIÑEDOS AGEJAS, S.L.U. We are treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary as well as exercise the other rights collected by the regulations in the way that is explained in the Additional Information. You can exercise the rights mentioned in the terms established in the current regulations by contacting BODEGA Y VIÑEDOS AGEJAS, S.L.U., CAMINO DEL PAVILLO S / N, tel. 660700306 from Monday to Friday from 9:15 a.m. to 2:15 p.m. (except local or national holidays), e-maill tienda@agejasbodega.com.

Likewise, you can request from the same contact information, additional detailed information about our data protection policy.

Likewise, you can consult our additional information on our website www.agejasbodega.com

Legal scope of use of customer email addresses. Clients, by registering as such and purchasing our products, will receive promotions by e-mail, as well as newsletters about news. This service is subject to the provisions of article 21.2 of Law 34/2002, on Services of the Information Society and electronic commerce, modified by Law 32/2003, of November 3, General Telecommunications that authorizes the sending commercial communications electronically when there is a prior contractual relationship and products or services similar to those that were contracted are advertised. However, all commercial communications sent by BODEGA Y VIÑEDOS AGEJAS, S.L.U.  will be clearly identifiable as such through the reference “advertising” at the beginning of the body of the message and will identify BODEGA Y VIÑEDOS AGEJAS, S.L.U. as the entity responsible for the shipment. Each shipment will provide simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail.

14. APPLICABLE LEGISLATION

Commercial transactions carried out with BODEGA Y VIÑEDOS AGEJAS, S.L.U are subject to Spanish law.

Laws of application to the matter:

  • Law 7/2017, of November 2, which incorporates into the Spanish legal system Directive 2013/11 / EU, of the European Parliament and of the Council, of May 21, 2013, on alternative dispute resolution in consumer matter.
  • Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 .
  • Regulation (EU) No. 524/2013 of the Parliament and of the Council, of May 21, 2013
  • Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws
  • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce and Law 32/2003, of November 3, General Telecommunications.
  • Law 7/96, of January 15, on the Regulation of Retail Trade (LO 2/1996, of January 15, Complementary to the Regulation of Retail Trade, Law 47/2002, of December 19, amending the Law 7/1996 and Law 1/2010, of March 1, reforming Law 7/1996)
  • Law 7/1998 on General Contracting Conditions.
  • General Regulation UE 2016/679 on Protection of Personal Data and Free Circulation of Data.
  • Organic Law 3/2018, of December 5, on Protection of Personal Data and Guarantees of Digital Rights.
  • Whatever other legal provisions are applicable.

In the event of conflict or disagreement in the interpretation or application of these General Contract Conditions, the Courts or Tribunals that hear the matter will be those provided by the applicable regulations regarding jurisdiction.

In the event that the buyer is domiciled outside of Spain, both parties will submit to the Courts and Tribunals of SEGOVIA (Spain).

15. BUSINESS OBLIGATION OF INFORMATION ABOUT ACCREDITED ENTITIES FOR ALTERNATIVE RESOLUTION OF DISPUTES IN THE MATTER OF CONSUMPTION (article 40, Law 7/2017, of November 2)

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. between the consumer and our business. Access to said online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/.

The online dispute resolution platform can only be used by consumers residing in the EU. For more information about the process, you can consult the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

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